At Natté, we take care in preparing every order.

• Returns or exchanges due solely to a change of mind or an incorrectly selected size are generally not accepted, except where required by applicable law.
• Customers are encouraged to review the size details in the product description before purchasing.
• If an item arrives damaged, defective, incorrect, or does not match the order, customers should contact our team promptly.
• We recommend reporting visible delivery damage within 24 hours of receiving the order, together with the order number and clear photographs of the item and its packaging.
• Our team will review each case and arrange an appropriate remedy, which may include a replacement, repair, or refund, in accordance with applicable consumer protection laws.
• The recommended reporting period does not limit any statutory consumer rights.

Nothing in this policy excludes or restricts rights or remedies guaranteed under Qatar's applicable consumer protection laws.