FAQs

Delivery across Qatar: QAR 30 for orders under QAR 50, QAR 10 for orders from QAR 50 to QAR 199, and free delivery for orders of QAR 200 and above. Orders are prepared and delivered on the same day on regular days. However, during weekends and special occasions like Eid or New Year, delivery may take 2–5 days. We pack each order with care and love to make sure it reaches you beautifully and on time.

Once you place your order, we carefully prepare it for same day delivery. Your gifts are packed with care.

At the moment, Natté offers delivery within Qatar only. International shipping is not currently available. We hope to expand our delivery services in the future. Thank you for your interest in Natté! ♡

We accept Visa, Mastercard, Apple Pay, and other major cards. Choose the method that suits you best.

Absolutely! Our website uses secure checkout technology to protect your payment and personal details.

Cash on delivery is available only for orders placed via WhatsApp by returning customers who have ordered from Natté before and have been approved by our team. Website orders require online payment.

Our pajama sets and matcha sets come beautifully presented in a Natté gift box ♡

Gift box packaging may be available when ordering multiple items, depending on their size and packaging availability. Please contact our team to confirm before ordering.

Greeting cards ordered separately are packed in a protective plastic bag, without a gift box or shopping bag.

Individual products, including mugs, socks, and accessories, are beautifully wrapped in decorative paper and placed inside a Natté shopping bag. Individual items do not include a gift box. Gift boxes are included with pajama sets and matcha sets. For orders containing multiple items, gift box packaging may be available upon request and requires confirmation from our team.

Returns or exchanges due to a change of mind or an incorrectly selected size are generally not accepted, except where required by applicable law. If your item arrives damaged, defective or incorrect, please contact us and we'll arrange a suitable solution.

We're so sorry! Please contact us via WhatsApp within 24 hours of receiving your order and include photos of the damaged item. We’ll take care of it right away.

Kindly report any issues within 24 hours of receiving your order to ensure a quick resolution.